Fauzi, Anis and Suryapermana, Nana and Wahyuni, Ayu and Gofur, Ridwan (2023) Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management. Pedagogika, 149(1). pp. 105-122. ISSN 2029-0551

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Abstrak

The study aimed to understand the influence of leadership and Total Quality Management (TQM) implementation on the educational services quality in Banten, Indonesia. Research data is obtained through surveys, observation sheets, and documentation studies. The findings showed that leadership and TQM implementation positively affect the educational services quality by 11.8% and 19%. Two variables are also combined as independent variables that positively impact the educational services quality.

Tipe Item/Data:	Artikel
Kata Kunci (keywords):	Leadership, Implementation, Total Quality Management, Education Quality Services.
Subjek:	300 Ilmu Sosial, Sosiologi & Antropologi > 370 Pendidikan
User Penyetor:	S.S.I Fadhilah Nurinsani Hidayat
Tanggal Disetorkan:	12 Mei 2023 02:21
Perubahan Terakhir:	12 Mei 2023 02:39
URI:	http://repository.uinbanten.ac.id/id/eprint/12414

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